Toptal is hiring a Customer Service Representative to deliver timely, empathetic, and effective support across multiple channels.
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve issues and escalate complex cases when needed
- Maintain accurate customer records
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Follow service standards and improve customer experience
Requirements
- Strong communication and problem-solving skills
- Empathy, patience, and attention to detail
- Ability to multitask and prioritize
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Experience with CRM or ticketing tools
Apply Here