Creative Force is hiring a Product Support Jedi to support its SaaS platforms, Award Force and Good Grants, across the APAC region.
Location Requirement
Must be based in UTC +8 to UTC +11 time zones (non-negotiable).
What You’ll Do
- Provide product support via email, phone, and Zoom
- Run 1:1 onboarding and client consultation sessions
- Troubleshoot technical issues (HTML, CSS, JS, APIs, staging/production)
- Test bugs and collaborate with engineering
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Maintain fast response times and high client satisfaction
What We’re Looking For
- 2+ years in SaaS support or client-facing roles
- Native-level English fluency
- Strong technical understanding (no coding required, but must “get it”)
- Excellent communication and problem-solving skills
- Comfortable running multiple client Zoom calls daily
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Highly organized and self-motivated in a remote setup
Join a fast-growing global SaaS team delivering industry-leading software for awards and grants management. Apply now.