Manager, Product Design at Reliance HMO
We’re a health insurance company that acts like a technology company.
We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience.
- Location: Remote
The Role of the Manager, Product Design at Reliance HMO
- The role is responsible for driving a high-quality, user-centered design practice across the organization.
- This includes owning and evolving the design system, ensuring consistent design processes, leading a high-performing design team, and collaborating with cross-functional stakeholders to create exceptional user experiences aligned with business goals.
What You’ll Do as a Manager, Product Design at Reliance HMO
- Own and continuously improve the organization’s design system, ensuring consistency across all products and platforms.
- Establish and enforce design standards, best practices, and processes across teams.
- Promote proper use of design patterns and guidelines to maintain quality and scalability.
- Ensure all design work follows the defined end-to-end design process, including user research, service design mapping, persona development, user flows, prototyping, testing, and QA validation.
- Maintain high-quality and consistent design outputs across all deliverables.
- Drive continuous improvement of user experience by leveraging user insights, data analysis, usability testing, and customer feedback.
- Identify opportunities to enhance and optimize user journeys across products and services.
- Lead user and market research to understand user behavior, needs, and expectations.
- Conduct competitive analysis to identify gaps, opportunities, and best practices.
- Translate insights into actionable recommendations that inform product and design decisions.
- Lead, mentor, and develop a high-performing design team.
- Set clear expectations, provide feedback, and support career growth within the team.
- Support hiring and onboarding of design talent aligned with team and business needs.
- Collaborate closely with Product, Engineering, Marketing, and other stakeholders to align design with business and product goals.
- Facilitate alignment through workshops, planning sessions, and continuous communication.
- Clearly communicate design direction, decisions, and rationale to stakeholders through presentations and documentation.
- Represent the design team across the organization and ensure strong stakeholder alignment.
- Stay up to date with industry trends, tools, and best practices.
- Integrate relevant innovations into the design system, processes, and team capabilities.
Requirements
What You’ll Bring
- Minimum 6 years of experience
- Minimum 2 years of experience in leading and managing a team of designers
- Proven experience in a senior UX, Product Design, and Design Leadership role, within a digital product environment.
- Proficiency in Figma
- Proficiency in UX methodologies and using tools like Maze. Ability to translate research insights into actionable recommendations and design improvements.
- Experience leading a design team and managing end-to-end design processes with design systems.
- Track record of delivering design work on time and to specification, with thorough documentation suitable for engineering handoff
Nice to Have
- Worked in scale ups and conducted research to ensure product market fit when launching in new markets.
Apply Here for Manager, Product Design at Reliance HMO