Coinbase is building an open financial system for the world. We’re hiring an Executive Escalation Analyst III to manage high-impact customer escalations and ensure a seamless, executive-level support experience.
What you’ll do
- Own day-to-day operations of the executive escalations program
- Investigate, troubleshoot, and resolve complex customer issues
- Act as a senior escalation point across Customer Experience
- Communicate clearly with executives, Product, Legal, and other stakeholders
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Represent the voice of the customer to drive process and policy improvements
What we’re looking for
- 2+ years in escalation management or customer support
- Experience with CRM tools (e.g., Salesforce)
- Strong communication and problem-solving skills
- Comfortable working defined shifts, including weekends
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Fluent in English; adaptable in a fast-paced environment
Nice to have: Crypto or financial services experience, project management or analytics background.
Why Coinbase
- Competitive salary, bonus, and equity
- Full health benefits and 401(k)
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Inclusive, high-performance culture with global impact