Pearl Talent is hiring a Customer Support Specialist to support a fast-growing healthtech SaaS company serving clinics and healthcare providers. This is a full-time remote role open to candidates worldwide with strong English communication skills.
Role Overview:
The Customer Support Specialist will act as the first point of contact for customers, resolving Tier 1 support issues, documenting cases, and ensuring a high-quality support experience.
Key Responsibilities:
- Handle customer inquiries via phone, email, and ticketing systems.
- Troubleshoot issues and provide timely solutions.
- Document customer cases accurately in CRM systems.
- Identify recurring issues and help improve support processes.
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Collaborate with internal teams to resolve complex problems.
Requirements:
- Experience with Zendesk, Salesforce, or ticketing systems.
- Proficiency with Google Workspace and Slack.
- Strong problem-solving, communication, and documentation skills.
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Ability to work independently in a fast-paced remote environment.
Benefits:
- Fully remote work environment.
- Performance bonuses and team incentives.
- Generous PTO and learning & development opportunities.
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Direct mentorship and global networking opportunities.