TrueGroup is hiring a Customer Support Specialist to deliver high-quality support in a fast-paced, 24/7 iGaming environment.
Role Overview:
You’ll assist players via chat and email, resolve issues, and ensure a smooth customer experience while meeting performance targets.
Key Responsibilities:
- Handle customer inquiries, requests, and complaints via live chat and email.
- Escalate complex or sensitive issues to the appropriate teams.
- Follow internal guidelines and maintain high communication standards.
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Meet KPIs while working scheduled shifts.
Requirements:
- 1+ year experience in iGaming customer support (required).
- Strong written English (B2 or higher).
- Ability to multitask and work in a 24/7 shift environment (including nights/weekends).
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Detail-oriented and able to follow procedures accurately.
What’s Offered:
- Flexible remote work setup.
- 24 days vacation + paid sick leave.
- Competitive salary.
- Learning support (50% covered).
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Employee bonuses, gifts, and team activities.
Join a collaborative team that values growth, flexibility, and a strong customer-first mindset.