Customer Service Representative at Throne Investment Homes
Throne Investment Homes Limited (TIHL) is a viral real estate development and construction company driven with the highest passion to provide the best living Home experience for all living in Lagos & Abuja metropolis and beyond.
TIHL has been projected to war against homelessness among the people of Nigeriaand Africa in general.
This has been set to be achieved through the organization of competent professional engineers whose expertise are competent enough to guarantee our objective.
TIHL is also a platform for investment. By this we mean that our clients can pay for land or house and allow it to appreciate. If the property appreciates to the extent of your satisfaction, then we can help you sale the property on a good profit margin.
At TIHL , we believe real dreams are beyond wishes and imaginations and that is why we don’t build house, but we build homes.
- Location: Central Business District, Abuja (FCT)
- Employment Type: Full-time
Job Description
What does a Customer Service Representative do?
- A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The best CSRs are genuinely excitedto help customers. They’re patient, empathetic, and passionatelycommunicative. They love to talk and understand the value of good communication skills.
- Customer service representativescan put themselves in their customers’ shoes and advocate for them when necessary.
- Customer feedback is priceless, and these CSRs can gather that for you.
- Problem-solving also comes naturally to customer care specialists.
- They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities of the Customer Service Representative at Throne Investment Homes
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Requirements and skills:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Method of Application
Interested and qualified candidate should send their CV to: hq.thronegrouphr@gmail.com using the Job Position as the subject of the email.