Kologik is hiring a Client Support Supervisor to lead daily operations of our Customer Support team while actively supporting customers via phone, email, and chat.
What you’ll do
- Supervise and coach Tier-1 & Tier-2 support reps
- Manage schedules, call queues, escalations, and performance reporting
- Oversee Zendesk, support processes, and release coordination
- Handle escalations, training, and team meetings
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Partner with Tier-3 and leadership to ensure timely, high-quality support
What we’re looking for
- 2–4+ years in technical or customer support
- Strong leadership, communication, and problem-solving skills
- Experience with help desk tools and remote support systems
- Customer-centric mindset and ability to lead by example
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Ability to pass CJIS background checks
Join a values-driven team committed to exceptional customer experience and continuous improvement.