Microsoft 365 Support at Netcom Africa
- Location: Lagos
- Job Type: Full Time
About Netcom Africa
Founded in 2004 to cater for Nigeria’s emerging markets, Netcom quickly became a leading communication infrastructure provider of IP networking services.
We revolutionised internet access in Nigeria providing highly available SME WIMAX and VSAT services backed by global standards SLA and customer support.
As the needs of our customers expanded, so did our capabilities, and Netcom became the first private company to offer fiber access services in Nigeria.
Over time we became more strategic, and our client demanded solutions to more than just Internet, which pushed us to develop our cloud, managed, and outsource solutions.
Responsibilities of the Microsoft 365 Support at Netcom Africa
- The Microsoft 365 Support will apply technical skills and knowledge to collect needed information to resolve issues in a highly complex and fast-paced SaaS Environment.
- This includes day-to-day configuration, maintenance, troubleshooting and operations support of enterprise Microsoft 365 SaaS.
- Support Office 365 applications including Exchange Online, Azure AD, Microsoft Teams, OneDrive Sync, Office Online, OneNote, Outlook WebApp, Outlook Client, Microsoft Teams Client, Compliance, Security and Office Suite
- Provide Tier 3 support to monitor the M365 tenants’ test performance for potential bottlenecks, identify possible solutions, and work with Microsoft counterparts to resolve issues
- Address client connectivity, client software distribution, and mobile installation issues
- Develop and document best practices for supporting the Office 365 application and assist with developing appropriate support model
- Facilitate Office 365 email migration with the clients
- Align proper tenant licenses to users’ needs
- Responsible for office 365 user account licensing, creation/deletion.
- Responsible for email creation/deletion/editing/password reset
- Write and maintain custom scripts (PowerShell) to remediate issues to support users
- Implement best practice email security and troubleshoot email delivery
- Deploy and support enterprise mobility security technology for endpoint devices utilizing Microsoft Intune MDM & MAM, Multi-Factor Authentication, Endpoint Manager to enforce strong hashing methods.
Requirements for the Microsoft 365 Support at Netcom Africa
- Interested candidates should possess a BSc Degree with 0 – 2 years experience.
- Cognate experience in any one or combination of O365, Active Directory or other cloud-based system, and troubleshooting experience
- Understanding of Office 365 suite, environment, capabilities, plans, service descriptions and features
- Experience with desktop administration (Windows, Mac) and remote desktop support
- Excellent knowledge and troubleshooting experience in support of Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Team, OneDrive for Business, etc.)
- Knowledge of concepts and best practices relative to call center methodologies
- O365 set up from start to finish
- Office Suite installation and Activation
- Mail flow configuration and troubleshooting
- Experience with DNS/POP/IMAP/SMTP
- Passionate about delivering the ultimate customer experience
- CompTIA Security+
- Microsoft Certified Systems Engineer (MCSE), Azure Fundamentals, Azure Administrator Associate, Any of the following role based certification such as Messaging Administrator Associate, Teams administrator Associate, Modern Desktop Administrator Associate, Enterprise administrator Expert.
- Windows Server 2016.
Benefits
- Healthcare Insurance (HMO)
- Paid Leave
- Group Life Insurance
- Hybrid work model
- Professional Development Reimbursement