Customer Service Representative at Mopheth Group
Mopheth Group is a Nigerian organization unique in her divine foundation with a world class culture.
At Mopheth, we do not believe in just providing the best of services and products, we believe in building a workforce that is highly professional and of international standard
Job Overview
- As a Customer Service Representative at Mopheth, you will be the first point of contact for our customers.
- Your role is to ensure that every customer has a positive shopping experience by providing excellent service, promoting our products, and maintaining a welcoming store environment.
- You should have a strong background in retail, with the ability to stand for extended periods and effectively promote products to enhance sales.
Location: Lagos
Job Type: Full-time
Responsibilities
- Greet customers warmly as they enter the store, provide assistance with product inquiries, and ensure a high level of customer satisfaction.
- Actively promote products to customers, highlighting features, benefits, and any ongoing promotions. Encourage additional purchases by recommending complementary products.
- Assist customers in making purchasing decisions by providing detailed product information, answering questions, and offering expert advice. Facilitate smooth and efficient transactions at the point of sale.
- Handle customer complaints and issues with professionalism and efficiency. Resolve problems promptly to maintain customer satisfaction and loyalty.
- Ensure that the store is clean, well-organized, and visually appealing. Restock shelves as needed and ensure products are correctly priced.
- Be prepared to stand for extended periods during shifts and move around the store to assist customers and manage tasks.
- Work closely with other team members to achieve store objectives, including sales targets and customer service goals. Contribute to a positive team environment by supporting colleagues as needed.
- Provide feedback to the Branch Head on customer preferences, complaints, and any other insights that can improve store operations and customer service.
Requirements/Qualifications
- BSc/HND in Mass Communication, Business Administration, or a related field.
- 3 to 5 years of experience working in a retail store, with a strong track record in customer service. Previous experience in a fast-paced retail environment is preferred.
- Excellent communication and interpersonal skills.
- Ability to promote products effectively and engage customers in a friendly, professional manner.
- Ability to stand for extended periods and move around the store as needed.
- Physically able to assist customers with product inquiries.
- Customer-focused, with a positive attitude and a passion for helping people.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Detail-oriented and capable of multitasking in a busy environment.
Deadline: 20th September, 2024.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.