Customer Service Officer at Smart Partners

Apply for the position of Customer Service Officer at Smart Partners!

Smart Partners was founded by Tijani Iyemifokhae , a graduate of Industrial Chemistry, University of Benin with MBA (Human Resources) Lagos State University Ojo.

Customer Service Officer (Telemedicine Experience):

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Customer Care
• Location: Lagos | Nigeria

Job Details:

• Our client is seeking a dedicated and experienced Customer Service Officer with a strong background in telemedicine to join our team.
• The ideal candidate will possess excellent communication skills, a deep understanding of telehealth services, and the ability to provide exceptional customer support in a healthcare environment.
• You will play a crucial role in helping patients navigate platforms, resolving inquiries, and ensuring a positive experience with our services.

Responsibilities

• Customer Support: Provide friendly, professional, and efficient customer support to patients via phone, email, and online chat, addressing queries regarding appointments, services, and platform usage.
• Telemedicine Platform Assistance: Guide patients through platform usage, assisting with technical troubleshooting, appointment scheduling, and accessing virtual consultations.
• Issue Resolution: Address any patient concerns or issues, ensuring timely resolutions while maintaining a high level of customer satisfaction.
• Appointment Management: Assist patients with booking, rescheduling, or canceling appointments, ensuring accurate records are maintained.
• Technical Support: Offer guidance to patients on how to troubleshoot common technical issues related to video consultations, device compatibility, and internet connectivity.
• Collaboration with Healthcare Providers: Work closely with medical staff, including doctors to ensure smooth operations.
• Patient Education: Provide clear instructions and guidance on the benefits and procedures of the services, empowering patients to confidently use the platform.
• Documentation and Reporting: Maintain accurate records of customer interactions and issues, and provide feedback on recurring issues or improvements to the telemedicine system.

Job Requirements

• Education: Candidates should possess a Degree in any related field such as Business Administration, Marketing, Communication, or any related field.
• Experience: Previous experience in a customer service role, preferably with exposure to telemedicine or healthcare-related services.
• Telemedicine Knowledge: Familiarity with telemedicine platforms, video conferencing tools, and basic troubleshooting techniques.
• Technical Proficiency: Comfortable with technology, including virtual meeting platforms (e.g., Zoom, Telehealth apps) and basic office software (e.g., Microsoft Office, CRM systems)
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical information in a clear, patient-friendly manner.
• Customer-Focused: Demonstrated ability to maintain professionalism, empathy, and patience when assisting patients, especially in high-pressure situations.
• Problem-Solving Skills: Strong analytical skills to quickly assess issues and provide effective solutions.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A dynamic and collaborative work environment.

Human Resources Officer:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Customer Care
• Location: Lagos | Nigeria

Job Details:

• Our client in the retail is in need of an HR Officer. The HR Officer in the retail sector is responsible for managing all aspects of human resources, including recruitment, employee relations, training, performance management, compliance, and HR administration.
• The role supports store operations by ensuring a motivated and well-managed workforce that aligns with company policies and retail business needs.

Responsibilities

• Recruitment and Onboarding:
• Assist in all recruitment and hiring processes from the junior level to the C-suit level.
• Assist with employee onboarding and orientation programs.
• Assist in ensuring a smooth integration of employees into the organization.
• Employee Relations and Engagement:
• Help address employee grievances and concerns, fostering a positive work environment.
• Mediate disputes and facilitate conflict resolution.
• Help foster a positive workplace culture and promote engagement initiatives.
• Handle Confidential information with discretion.
• HR Compliance and Policies:
• Ensure adherence to labor laws, health and safety regulations, and company policies and HR best practice.
• Assist with maintaining and updating HR policies in line with legal requirements.
• Assist with handling disciplinary procedures and terminations when necessary.
• Assist with maintain and update employee records and HR documentation.
• Assist with audits and reporting requirements.
• Handle Administrative task.
• Performance Management and Training:
• Assist in performance appraisals and provide feedback to employees.
• Identify training needs and coordinate training programs for employees.
• Support career development and succession planning.
• Payroll and Attendance Management:
• Monitor employee attendance, leaves, and overtime records.
• Assist with payroll processing and employee benefits administration.
• Ensure accurate documentation of employee records.
• HR Administration and Reporting:
• Assist with maintain employee records and ensure proper documentation.
• Prepare HR reports and analytics for management review.
• Support HR projects and initiatives to improve workplace efficiency.

Job Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3 years of experience in an HR role, preferably in a generalist capacity.
• Experience in the retail sector or related sector.
• Experience in Pharmaceutical or related sector.
• Strong knowledge of labor laws and HR best practices.
• Skills and Competencies:
• Excellent communication, organizational, interpersonal, and problem-solving skills.
• Proficiency in HR software and Microsoft Office Suite.
• Ability to handle sensitive and confidential information with discretion.
• Experience with HRIS systems.
• Certification is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks.
  Strong leadership skill, open minded and competent.
• Empathy and Emotional Intelligence.
• Attention to details and Time management.
• Adaptability and Flexibility.
• Strong ethical standards.
• Collaboration and Teamwork.
• Ability to poach on LinkedIn.