Customer Care Representative at SnappyExchange
SnappyExchange is a customer-focused digital trading platform that enables users to trade gift cards and cryptocurrencies, as well as purchase airtime, data, and pay bills.
We prioritize providing a seamless, user-friendly experience through our mobile app and website to make digital transactions effortless for our customers.
We are recruiting to fill the position below:
Job Title: Customer Care Representative (Morning and Night Shift)
- Location: Ikeja, Lagos
- Employment Type: Full-time
- Salary: N100,000 monthly.
Responsibilities
- Manage incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Online customer management and ability to resolve issues.
Basic Requirements
- BSc/HND/ND.
- 1 – 2 years of work experience.
- Gender: Female.
- Age: 20-27 Years.
Application Closing Date: 31st December, 2024.
Note
- Residence within Ikeja or places closer to Ikeja is a criteria.
- Only short-listed candidates will be contacted for the interview.