Technical Support Specialist at TeamAce Limited
- Location: Lagos
- Job Type: Full-time
- Salary: #200,000 – #250,000
About TeamAce Limited
At TeamAce, we help businesses across different industries thrive.
We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology.
We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach.
This way, you keep your eyes on the prize and thrive.
Role Description
- As our Technical Support Specialist, you will be responsible for providing high-quality technical support to users, drivers, and businesses using our platform.
- You will troubleshoot technical issues, provide timely solutions, and ensure that all technical concerns are addressed professionally and efficiently.
Responsibilities
- Ensure smooth rollout of system updates by testing and troubleshooting the platform services, including transportation, delivery, e-commerce, and wealth creation systems.
- Ensure up-to-date and accurate technical documentation for both internal teams and end-users.
- Work closely with development teams to test new features, services, or updates to ensure they function as expected.
- Monitor for security breaches or risks, and assist in reporting and mitigating such risks.
Requirements
- BSc in a related field from a reputable institution
- Minimum of 3 years of experience in technical support or a related role, preferably in the technology or transportation industry.
- Ability to work flexible hours, including weekends or after-hours support when necessary.