Customer Success Representative Needed at Ledger Lite Enterprise

About Ledger Lite Enterprise 

Ledger Lite Enterprise is a premium financial operations solution designed to support growing and complex businesses with their accounting and strategic finance needs. It combines expert financial management with modern automation tools to help organizations streamline processes, maintain accurate reporting, and gain clear visibility into their financial performance. Tailored for companies that require high-level financial oversight without building a full in-house team, it enables better decision-making, improved efficiency, and scalable financial systems as the business expands.

Job Description 

Ledger Lite Enterprise is looking for a Customer Success Representative to support and engage our customers, ensuring they get the best value from our services. You’ll build strong relationships, resolve issues, and help drive customer satisfaction and retention.

Responsibilities:

• Follow up on leads from field sales agents daily
• Ensure every lead gets a follow-up call within 24 hours
• Engage prospects via calls, WhatsApp, and email
• Handle inbound leads from website and social media
• Guide prospects through the onboarding process
• Maintain accurate records of all interactions
• Report on lead quality and common objections

Requirements:

• Proven experience in customer service or sales support
• Strong communication and persuasion skills
• Ability to follow up consistently without supervision
• Comfortable making frequent phone calls
• Basic knowledge of CRM tools or willingness to learn
• Strong organizational and reporting skills
  
• Reliable laptop and stable internet connection

KPIs:

• Daily Follow-Up Consistency: Zero missed leads. Every contact followed up the same day.
• Fast Response Time: All inbound inquiries acknowledged and attended to promptly.
• High Conversion Rate: Consistently move prospects from interest to paying clients.
• Organised Reporting: Clear, accurate daily activity reports with zero gaps.

Who’s the Role for

• The persistent follow-upper: Someone who never lets a lead go cold and treats every callback as an opportunity.
• The people person: Someone who genuinely enjoys conversations, builds rapport quickly, and knows how to move people toward a decision.
• The ownership taker: Someone who tracks their own results, spots problems before they escalate, and reports with clarity.

Job Information:

• Min Qualification: OND
• Experience Level: Entry level
• Experience Length: 1 year
• Location: Remote ( work from home)

Apply Here