Cowrywise is a financial technology company transforming the investment management industry in Africa by digitizing access to savings and investment products.
Our mission is to democratize wealth-building opportunities for the growing population of underserved Africans, particularly middle-class earners and millennials.
- Job Title: Customer Experience Specialist
- Location: Lagos (Hybrid)
Job Summary
At Cowrywise, our Customer Experience Specialists play a critical role in building trust and long-term relationships with our customers. They are dedicated to understanding our products, engaging meaningfully with users, and ensuring every interaction results in a positive and satisfying experience.
We are seeking passionate individuals who understand the value of exceptional customer service and are committed to delivering outstanding customer experiences at every touchpoint.
Key Responsibilities
- Manage customer interactions across multiple channels, ensuring issues are resolved clearly, accurately, and with empathy
- Explain savings and investment concepts in simple, practical terms that customers can easily understand and act upon
- Identify recurring customer issues through daily interactions and share actionable insights to improve products and internal processes
- Contribute to a customer experience that keeps users engaged, satisfied, and confident in recommending Cowrywise
Ideal Candidate Profile
- 1–2 years of relevant work experience
- Strong interest in fintech and wealth management
- Genuine passion for customer service excellence
- Excellent verbal and written communication skills
- Ability to remain resilient and professional when handling objections or pushback
- Strong collaboration and teamwork skills
- Solid analytical and problem-solving abilities
- High level of patience, active listening skills, and empathy
Added Advantage If You:
- Are passionate about people, data, and products
- Thrive in a fast-paced and challenging work environment
- Have prior experience in a customer-facing or client-support role
Compensation
The starting monthly net compensation for this role ranges between ₦500,000 – ₦650,000.
Benefits & Perks
Here’s a snapshot of some (not all) of the benefits we offer:
- 13th Month Salary & Leave Allowance
- Employee Assistance Program (EAP): Confidential support for personal, work, and life matters
- Work Anniversary Allowance: We celebrate loyalty and milestones as you grow with us
- Learning & Development Support: Access to courses, certifications, and continuous skill enhancement
- Housing Support: Assistance if relocation is required to enable great work
- Data & Airtime Allowance: Stay connected without worrying about expenses
- Daily Breakfast & Lunch: Complimentary meals to fuel your productivity
Application Deadline: Not specified